FREQUENTLY ASKED QUESTIONS
Q: Will I receive the same product that I see in the picture?
Yes, you will, It is our full responsibility and guarantee that you will receive the same product shown in the pictures. Buy with confidence!
Q: I have custom requirements, or i have a problem can I place an order via email?
Yes, of course, we welcome the opportunity to serve you, whether you purchase or not. Our success has come from building relationships and we love to communicate with customers. The easiest way is email.
Q: How harps are shipped internationally?
Our all harps up to 29 Strings will be shipped by EMS or DHL with a home delivery service.
Q: Do I need to pay taxes or duties when the harp shipment arrives at my airport or home?
We paid all the customs duties but import taxes will be paid by buyers.
Q: Any way to ship harps at a lower shipping cost?
Direct air shipping to your airport is quite economical if we ship at least 4 harps together. The cheaper option is sea shipping. How it works, Please see our shipping page.